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Delivery Policy

This site is hosted and managed by Publishers Group West on behalf of Entrepreneur Media Inc. The following is our general Delivery Policy.

U.S. Shipments Only (excluding U.S. Virgin Islands, Puerto Rico and Guam):

It’s our goal to serve our fellow entrepreneurs as best we can; offering responsive customer service and timely product delivery. In order to deliver the best possible service, we need to focus on the shipping areas we can directly manage, and we are not currently set up to manage shipments once they leave the U.S.

Shipping to Correctional Facilities:

We cannot be responsible for shipments that are confiscated or lost by a correctional facility; and therefore, we will not refund items identified as never received by the resident at the facility. In order to ensure that your friend or family member will receive what you are sending, it is critical that you are certain of the facility’s rules and regulations regarding incoming mail. We recommend that you contact the facility prior to placing an order to request detailed information regarding their policy on books sent by mail.

Please make sure that when you place the order, you include:

  • Inmate’s name and inmate number (on the same line)
  • Name and address of the facility
  • Purchaser’s name and phone number (in case the shipment is returned)

Service Standard:

All orders require one to two business days to process before shipping. Business Days are Monday through Friday, excluding holidays determined by common and other freight carriers.

Ordering and Shipping Confirmation:

Upon successfully submitting your order, you will immediately see a thank you page containing your order number and order details, which you should print for your records. After ordering, you will also receive an email confirmation from eorders@entrepreneurpress.com containing your order details. We will normally confirm receipt of your order within an hour of ordering. We will also email you when your order has shipped and provide you with your order tracking information where possible.

Shipping Methods:

Standard shipping methods supported are:

  • UPS
  • USPS