Customer Service

How to Order| Cancellations| General FAQs| Contacts| Security| Terms of Use

How to Order

Ordering from EntrepreneurPress.com is fast and easy. Simply browse through our selection of books and choose the titles you'd like to order by clicking on the "Add to Cart" button. You can review the titles you've added to your cart by clicking "Shopping Cart" at the top of the page. Once you've made your selections, select your shipping preference, click the "Check Out" button, and choose one of four ways to order:

1. Online: Enter your credit card information in the online order form, click "OK" and you're done. Your order will be shipped as soon as possible.
2. By Phone: Call us toll-free, (800) 421-2300 (7 days 7a-11p) for placing new orders
3. By Fax: Print your order form and fax it to: (845) 457-5029
4. By Mail: Print your order form and mail it (along with payment, if possible) to:

Entrepreneur Press Fulfillment
P.O. Box 432
Newburgh, NY 12551-0432

Please allow 24 hours for processing of your order and 7 to 10 business days for shipping. If you have not received your order by then please call (800) 833-3324 (8:30a-5p est M-F) except holidays.

Cancellations

You may cancel any item from your order provided that it has not yet entered the shipping process.
Please send an email to emics@nexxlinx.com with the following information:
Name
Address
Phone Number
Order Number (if available)
Email Address

Once an order has entered our shipping process we are unable to cancel the order. You may either refuse the package when it arrives or return the package to the address listed on the packing slip. You will see the credit to your credit card in one to two billing cycles.

General FAQs

Where can I purchase Entrepreneur Press products?
Our products are sold direct to consumers through our website as well as at many bookstores and on-line retailers. Just search for the title using the Product Search area at the top left corner of this site.

How can I find out if a particular title is available?
Use the search feature on this Web site. All available titles are listed.

Do you offer quantity discounts?
There are a variety of quantity discount programs available. For more information please call: Leanne Harvey, 949-622-7131

Do you accept unsolicited submissions?
Yes. Please see Submissions for details. Currently, we do not accept e-mail submissions.

How do I obtain permission to reprint copyrighted material?
Please visit our Terms of Use statement for more information on permissions.

Contacts

Questions about your order:
Phone: (800) 833-3324 (8:30a-5p est M-F) except holidays
FAX: (845) 457-5029
E-mail: emics@nexxlinx.com
Mail: P.O. Box 432, Newburgh, NY 12551-0432

Technical problems: please send an e-mail to webmaster@entrepreneur.com.

Questions about a particular product or general questions about Entrepreneur Press: please send an email to press@entrepreneur.com.

Security

Ordering online through EntrepreneurPress.com is completely secure. In fact, it's safer than giving your credit card number over the phone! When you send your registration and credit card information to our order-processing computer technology, Secure Socket Layer (SSL), it encrypts your data so it can only be decoded by our EntrepreneurPress.com server. SSL is the most advanced security system available and is the encryption method of choice for thousands of online commerce websites.

SSL is supported by Netscape and Microsoft Internet Explorer. To ensure the highest level of data security, we strongly suggest that you use these browsers when shopping at EntrepreneurPress.com. If you'd like to know more about SSL, please visit the Verisign website.

Terms of Use

All of the material published by Entrepreneur Press is protected under copyright law. Written permission from the publisher is required if you wish to reproduce this material.

Some of the material provided on our site is available for reproduction or distribution in an on-line or print environment, if the conditions for use under each are met. If you have any questions about the Terms of Use for the following items, please send an e-mail to lharvey@entrepreneur.com with "Permissions" in the subject line.

The Entrepreneur logo, the Entrepreneur Press logo, as well as other logos are trademarked and may not be used without prior approval from Entrepreneur Media. If you wish to use any of the trademarked logos as links to our site, please direct a request to lharvey@entrepreneur.com.

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